what to do

just a small incident that just happened to me.. My father has a flight from jaipur to kolkatta on 15 june from kingfisher airlinesand than he had to take a flight from kolkata to Bangkok after 2 hrs.. we reached Jaipur Airport at around 1 Hr before the flight was scheduled to leave. thn what we were told was that the flight was cancelled from 1 june ..and the beauty of thing was tht they did not bother to inform me .. i had taken a online ticket from kingfishers site and the had my mobile no my mail id and also my home address and they were not able to inform me..and this all was told to us by a beautiful smiling airhostess like it was a gr8 news for us ..they did not also put any efforts to help my father reach bangkok and proudly said tht wht do you wnat more.. we ar giving you full ticket refund..

Here by writing this I do not intend to say that Kingfisher is a bad airlines or anything on basis of one incident I just want to say tht why Indian companies does not take each customer seriously.. and wht is our responsibilities as customer if such things happens..? I wud like all yor views

Prashant